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Farmers Insurance: Configuration management database analyst

Farmers Insurance

This is a Full-time position in Oklahoma City, OK posted June 30, 2020.

Job Description Farmer Information Technology is a great place to learn and grow as an information technology professional.

We are looking for talented IT professionals to help maintain and mature our CMDB (Configuration Management Database).

This high profile effort will be the linchpin of our efforts to significantly increase the efficiency, pace and quality of our IT infrastructure.

Maturing our CMDB is also vital to our IT security and compliance programs.

The successful applicant will have a passion for the information technology discipline and a willingness to learn fast.

Essential Job Functions * Support design, development, implementation, and maintenance of Farmers’ ServiceNow CMDB solution.

* Reconcile data across multiple repositories, using MS Excel, databases, scanning and inventory tools.

* Help maintain, update and make corrections to the Farmers asset inventory.

Use scanning tools to identify and properly classify IT assets; including workstations, laptops, Servers, Telecom, network appliances, etc.

* Work collaboratively with asset and application owners, the Farmers Information Security Team, the Farmers Finance Team, and the Farmers change management process to ensure an accurate IT asset inventory.

* Receive and resolve requests to make corrections to the IT asset inventory via phone, e-mail and internal ServiceNow ticket system.

Education Requirements High school diploma or equivalent required.

Bachelor’s degree preferred or an equivalent combination of experience and relevant professional certifications.

Experience Requirements * 4+ years’ relevant business and/or general analysis experience.

Advanced knowledge of relevant data analysis tools.

* Existing knowledge of various IT asset platforms.

(Storage, networking, server, etc) * Experience with ServiceNow ITSM, ITOM and underlying ITIL processes; ITIL certified is preferred.

* Strong communication skills with an ability to understand key business and technical concepts and report these concepts to technical staff, business stakeholders and senior management.

* Strong organizational skills and the ability to be able to perform under pressure to manage multiple priorities with the same demand.

* Flexibility.

The duties of these roles will likely evolve based on the interests and capacity of the individuals hired.

* A passion for process improvement.

* Problem solving skills.

You don’t give up.

You find a way.

Preferred Certifications: * ITIL v3, CompTIA Network+, and/or CompTIA A+ Special Skill Requirement * Experience with Asset and Inventory Management.

* Experience with ServiceNow, particularly ServiceNow’s IT Operations Management (ITOM) Enterprise tool.

* Experience with scanning tools, particularly NMAP.

* Experience with SQL.

* Experience with LAN & WAN.

* Understanding of TCP/IP, DNS, DHCP, and other network protocols.

* Experience with network equipment and services (routers, switches, firewalls, VPN, Telecom, and file/print devices).

* Experience with Windows, Mac OSX, and *nix operating systems, physical and virtual.

* Experience with Active Directory.

Farmers is an equal opportunity employer, committed to the strength of a diverse workforce.

Schedule: Full-time Job Posting: 05/01/2020 Other Locations: United States, California, Woodland Hills