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Utility Customer Service Rep I

City of Edmond, OK

This is a Contract position in Edmond, OK posted July 14, 2020.

DEPARTMENT: UTILITY CUSTOMER SERVICESSTARTING SALARY: $14.42 PER HOURDo you have a passion for Customer Service? Are you a team player, innovative and a good communicator? If you answered yes, the City of Edmond is the place to begin your career!WHO WE ARE: Our goal is to provide high-quality, personal services to our customers.  The Utility Customer Service department processes payments and responds to questions or concerns regarding services provided for electric, water, wastewater, solid waste collection and drainage.THE LIFE OF A CUSTOMER SERVICE REPRESENTATIVE: Our Customer Service Representatives provide exceptional customer service to our Utilities Customers.  Office hours for this department are Monday through Thursday 7:30am to 5:30pm and Friday 7:30am to 11:30am. We have a cashier position available and call center position available.BOTH CASHIER AND CALL CENTER DUTIES* Provide customers with information, answer questions and resolve concerns about processes and procedures, account balances, billing process and account audits.* Operation of computers using multiple computer programs, email, calculators and multi-line phone systems. * Handle a high volume of customers daily by phone.* Update accounts with changes, complete appropriate paperwork and forms.* Schedule solid waste orders, delivery of temporary containers, delivery of additional carts etc.* Clerical duties such as filing, scanning documents, typing, faxing, calculating, use of Word and Excel.CASHIER ADDITIONAL DUTIES* Greet customers, take payments, and answer questions face to face.* Balance a cash register drawer daily.* Log deposits from other departments.* Selling of bulk water cards and city coded bags. QUALIFICATIONS* High school diploma or GED equivalent plus experience or training related to office/clerical duties, cash handling skills and customer service.* Knowledge & skills in Windows, Word & Excel and ability to learn new software quickly.* Customer service skills, excellent speaking & listening skills & proper public & telephone etiquette.* General math skills to compute rate, ratio and percentages.* Must have a valid Drivers License and a driving record acceptable to the City’s insurance carrier. Required to pass a computer skills test for knowledge of Word, Excel and Data Entry.APPLICATIONS WILL BE ACCEPTED UNTIL THURSDAY, JULY 16, 2020. APPLICATIONS:   We are now utilizing on-line application software.  Click on the “Apply Now” button below to access an on-line application for submission.  We will no longer be accepting paper applications or transfer of applications.SMARTPHONES ARE NOT SUPPORTED AT THIS TIMEThe City of Edmond is an equal opportunity employer. Edmond does not discriminate against employees and/or potential employees. Adverse action based upon an applicant’s and/or employee’s race, gender, gender identity, sexual orientation, age, religion, national origin, pregnancy, disability, genetic information and military service is expressly prohibited. No decision affecting the terms, conditions and/or benefits of employment with the City of Edmond is based upon an individual’s membership in any of the aforementioned protected classes.